Shipping & Returns

Every product we sell comes with a warranty on manufacturer defects.

What if I don’t like the color, can I return it for another color or get a full refund? Yes, just don’t open the product(s), you can view the color through the plastic case the products are packed in.

 

Shipping

We ship all our products free of charge. Depending on your location time of arrival may vary. We send out the tracking number as soon as the product is picked up.

Canada

Shipped via Canada Post. 5 Day Delivery

USA

Shipped via USPS and Canada Post. 1-2 weeks Delivery

 

Hassel Free Returns

 We are proud of our products and want you to be completely satisfied with your purchase.

If you have any anything you need to return, exchange or refund, please don’t hesitate to contact us so that we can assist you in doing so

1.     You may return all purchases on our website for a full refund or exchange other than on reduced items (unless faulty). We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

2.     If you need to return an item, simply email us and we will guide you in returning the item

3.     All returned items must be in perfect unused or unworn condition, complete with original packaging and must be received by us within 60 days of purchase. Pending an inspection, a refund will be issued for all returns meeting above requirements. Store credit will be issued for all returns received more than 21 days after purchase and/or without receipt, original packaging or new condition.

4.     You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

5.     Return postage of products is not refundable unless product is deemed faulty. We will, however, forward any replacement items to you free of charge.

6.     For your protection, we recommend that you send your return package by registered post or a traceable carrier.

7.     Be sure to include your order #, name, address, phone number and the item you want to return and mail it to:
9500 rue Meilleur, suite # 603,

Montreal, Quebec, Canada

H2N 2B7

 

Refunds

All products are 100% refundable as long as they are not opened and returned in original packaging.

 

Exchanges

To exchange for another color or ask for a refund:

  • Do NOT remove the product(s) from the packaging case.
  • Product must be returned as it was shipped to you exactly.
  • YOU MUST! notify no more than 7 days after receiving your shipment.

 

Contact:

info@bamboosheetsshop.com

or

[contact_form name=”contact-us”]

 

Thanks

Bamboo Sheets Shop